Contact & Support
We're here to help with any questions about our prayer placement service. Our dedicated support team is committed to ensuring your spiritual journey is smooth and meaningful.
📧 Email Support
For general questions, order status, or technical support. We respond to all emails personally.
📞 Phone Support
Speak directly with our customer service team for immediate assistance.
💬 Live Chat
Quick questions and real-time support through our website chat feature.
📍 Jerusalem Office
Our local team handles all prayer placements with care and reverence.
Common Questions
Before contacting us, you might find your answer here:
- Order Status: Photo proof is typically sent within 24-48 hours of payment
- Payment Issues: We accept all major credit cards through secure Stripe processing
- Refunds: 100% satisfaction guarantee - full refunds available within 7 days
- Prayer Changes: Contact us immediately if you need to modify your prayer text
- Multiple Orders: Yes, you can submit multiple prayers for different intentions
What to Include in Your Message
To help us assist you quickly, please include:
- Your full name and email address used for the order
- Order ID or payment reference number (if available)
- Specific question or concern
- Any relevant dates or timeframes
Our Commitment to You
We understand that your prayer requests are deeply personal and meaningful. Our support team treats every inquiry with the same reverence and care that we apply to our prayer placement service.
Whether you have questions before placing an order, need assistance during the process, or want to share feedback about your experience, we're here to help.
Response Time Promise
- Email: 4-6 hours (usually much faster)
- Live Chat: 2 minutes average
- Phone: Immediate during business hours
- Urgent Issues: Within 1 hour via any channel
Thank you for choosing Holy Land Prayers. We're honored to serve you on your spiritual journey.
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