Frequently Asked Questions

Your prayer will be placed at the Stone of Anointing within 24 hours of payment confirmation. You will receive high-quality photo proof via email typically within the same timeframe, often sooner. During busy periods or religious holidays, it may take up to 48-72 hours.

Yes, absolutely. We work with trusted local representatives in Jerusalem who have proper authorized access to the Church of the Holy Sepulchre. All placements are done respectfully and authentically with complete photo documentation. We have been operating since 2019 with over 15,000 prayers placed.

You'll receive multiple high-resolution photographs showing your prayer paper placed on the Stone of Anointing, including wide shots of the sacred location and detailed close-ups clearly showing your name and prayer text. All photos are professionally taken and suitable for printing or sharing.

Absolutely. We use SSL encryption and work with trusted payment processors like Stripe and PayPal. Your personal information is never shared with third parties and your financial data is processed through secure, encrypted channels. We treat all prayer content as sacred and confidential.

We offer a 100% satisfaction guarantee. If you're not completely satisfied with the photo proof or service quality, we'll provide a full refund within 7 days of delivery, no questions asked. Your satisfaction and spiritual comfort are our highest priorities.

While we typically place prayers within 24 hours, you can include special date requests in your prayer text or email us after ordering. We'll do our best to accommodate specific dates when possible, especially for meaningful occasions like anniversaries, birthdays, or memorial dates.

Yes, we offer full refunds if you're not satisfied with our service. However, once your prayer has been placed and photo proof sent, refunds are only available if there's an issue with the service quality or authenticity. We process all refunds within 3-5 business days.

Absolutely! You can submit as many prayer requests as you'd like. Each prayer is $10 and will be individually printed, placed, and photographed at the Stone of Anointing with equal care and reverence. Many customers send prayers for family members, friends, or special intentions.

Our representatives work with the church schedule and have authorized access during open hours. If unexpected closures occur due to holidays, weather, or other circumstances, we will either reschedule the placement or offer a full refund. You'll be notified of any delays immediately.

We can accommodate prayers of reasonable length that fit appropriately on our prayer paper. Very long prayers (over 500 words) may be formatted across multiple pages. There's no additional charge for longer prayers, and we ensure all text is clearly visible in the photographs.

Yes, many of our customers include prayers for deceased loved ones, memorial requests, and remembrance intentions. These prayers are handled with special care and reverence. We understand the sacred nature of memorial prayers and treat them with the utmost respect.

First, please check your spam or junk folder. If the photos aren't there, contact us immediately at support@holylandprayers.org. We'll resend the photos using alternative methods such as secure file sharing, cloud storage links, or different email addresses. We guarantee you'll receive your photos.

Currently, we specialize in prayer placement at the Stone of Anointing in the Church of the Holy Sepulchre, which is one of Christianity's most sacred sites. We focus our efforts on this location to ensure the highest quality and most authentic service. Other sites may be available upon special request.

Yes! You'll receive email updates throughout the process: order confirmation, prayer preparation, placement completion, and photo delivery. You can also contact our customer service team anytime for a status update on your specific request.

We are not affiliated with any specific religious institution or denomination. We welcome prayer requests from all Christian traditions and faiths that hold the Stone of Anointing sacred. Our service is ecumenical and respectful of all sincere spiritual beliefs.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal through our secure payment system powered by Stripe. All transactions are encrypted and secure. We do not store your payment information on our servers.