Refund Policy
💚 100% Satisfaction Guarantee
We stand behind our service with complete confidence. If you're not satisfied with your prayer placement experience, we'll make it right or provide a full refund.
Our Promise to You
At Holy Land Prayers, we understand that your prayer requests are deeply personal and meaningful. We are committed to providing exceptional service and authentic prayer placement at the sacred Stone of Anointing in Jerusalem.
When Full Refunds Apply
You are entitled to a complete refund in these situations:
- Service Not Delivered: If we fail to place your prayer and provide photo proof within 72 hours
- Photo Quality Issues: If photos are unclear, inappropriate, or don't show your prayer placement
- Technical Errors: If we cannot deliver your photos due to technical problems on our end
- Service Dissatisfaction: If you're not satisfied with any aspect of our service
- Billing Errors: If you were charged incorrectly or multiple times
Refund Process
To request a refund:
- Time Limit: Requests must be made within 7 days of photo delivery (or expected delivery date)
- Contact Method: Email us at support@holylandprayers.org or call +1 (555) 123-PRAY
- Required Information: Your name, email address, order ID, and reason for refund
- Response Time: We will respond to your request within 4 hours
- Processing Time: Approved refunds processed within 3-5 business days
Fast-Track Refunds
For service delivery failures or clear quality issues, we offer immediate refunds without requiring detailed explanations. Your satisfaction is our priority.
Refund Methods
Refunds are processed using your original payment method:
- Credit Cards: Refunded directly to your card (3-5 business days)
- PayPal: Refunded to your PayPal account (1-2 business days)
- Bank Transfers: May take 5-10 business days depending on your bank
Partial Refunds
In rare cases, we may offer partial refunds when:
- Service was delayed but successfully completed
- Minor quality issues that don't significantly impact the experience
- Customer requests changes after service completion
We will always discuss partial refund options with you before processing.
Please Note:
Once your prayer has been physically placed at the Stone of Anointing, the spiritual service has been completed. However, this does not affect your right to a refund if you're unsatisfied with the documentation or service quality.
No-Questions-Asked Policy
We believe in making refunds simple and stress-free:
- No lengthy forms or complicated procedures
- No requirement to explain personal spiritual experiences
- Respectful handling of all refund requests
- No penalties or fees for requesting refunds
Special Circumstances
Multiple Orders
If you placed multiple prayer requests and are unsatisfied with some but not others, we can process partial refunds for specific orders only.
Technical Issues
If you cannot receive our emails due to spam filters or technical issues, we will:
- Try alternative delivery methods
- Provide photos through secure file sharing
- Offer full refunds if delivery remains impossible
Service Interruptions
If we cannot complete your order due to:
- Site closures or access restrictions
- Weather conditions
- Religious holidays
- Emergency situations
We will offer either rescheduling or immediate full refunds.
Contact for Refunds
To request a refund or discuss any concerns:
- Email: support@holylandprayers.org
- Phone: +1 (555) 123-PRAY
- Available: 24/7 email support, phone 9 AM - 9 PM EST
- Response Time: Within 4 hours for all refund requests
Our Commitment
We are honored to serve as your spiritual messengers to the Holy Land. If we fall short of your expectations in any way, we want to make it right. Your trust is sacred to us, and we will always prioritize your satisfaction and spiritual well-being.
Money-Back Promise
If you're not completely satisfied with our service for any reason, we will provide a full refund, no questions asked. Your peace of mind is worth more to us than any payment.